Privacy Policy

Effective date: December 22, 2025

                                       Rock City Home Reset LLC (“us”, “we”, or “our”) operates the

www.rockcityhomereset.com website (hereinafter referred to as the “Service”).

           This page informs you of our policies regarding the collection, use and disclosure of

personal data when you use our Service and the choices you have associated with that

data.

      We use your data to provide and improve the Service. By using the Service, you agree to

the collection and use of information in accordance with this policy. Unless otherwise

defined in this Privacy Policy, the terms used in this Privacy Policy have the same

meanings as in our Terms and Conditions, accessible from

www.rockcityhomereset.com

Definitions

Service

Service is the www.rockcityhomereset.com website operated by Rock City Home

Reset LLC

Personal Data

Personal Data means data about a living individual who can be identified from

those data (or from those and other information either in our possession or likely

to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the

Service or from the Service infrastructure itself (for example, the duration of a

page visit).

Cookies

Cookies are small files stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in

common with other persons) determines the purposes for which and the manner

in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal

Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who

processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your

data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of

Personal Data.

Information Collection and Use

We collect several different types of information for various purposes to provide and

improve our Service to you.

SMS Consent

All categories of personal data described above exclude text messaging originator

opt-in data and consent. SMS consent is not shared, sold, or transferred to

any third parties for marketing or promotional purposes. SMS opt-in

information is used solely for the purpose of providing messaging services requested by the user.

SMS Communication & Mobile Information

If you provide your mobile phone number through our website booking form,

you consent to receive SMS text messages from ROCK CITY HOME RESET LLC related to:

Appointment confirmations

Service updates

Promotional offers

By submitting your phone number through our website booking form and affirmatively

consenting to receive text messages, you provide express written consent to receive

SMS communications from ROCK CITY HOME RESET LLC.

Message frequency varies. Message and data rates may apply.

You may reply STOP to opt out at any time or HELP for assistance.

Consent to receive SMS messages is not a condition of purchase.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally

identifiable information that can be used to contact or identify you (“Personal Data”).

Personally identifiable information may include, but is not limited to:

•  Email address

•  First name and last name

•  Phone number

•  Address, State, Province, ZIP/Postal code, City

•  Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or

promotional materials and other information that may be of interest to you. You may

opt out of receiving any, or all, of these communications from us by following the

unsubscribe link or the instructions provided in any email we send. Marketing communications

via SMS are only sent to users who have explicitly opted in through a written consent process.

SMS marketing consent is optional and not required to receive services.

Usage Data

We may also collect information on how the Service is accessed and used (“Usage

Data”). This Usage Data may include information such as your computer’s Internet

Protocol address (e.g. IP address), browser type, browser version, the pages of our

Service that you visit, the time and date of your visit, the time spent on those pages,

unique device identifiers and other diagnostic data.

Location Data

We may use and store information about your location if you give us permission to do

so (“Location Data”). We use this data to provide features of our Service, to improve and

customise our Service. You can enable or disable location services when you use our Service at any time by way of your device settings.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service

and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique

identifier. Cookies are sent to your browser from a website and stored on your device.

Other tracking technologies are also used such as beacons, tags and scripts to collect

and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being

sent. However, if you do not accept cookies, you may not be able to use some portions

of our Service.

Examples of Cookies we use:

•  Session Cookies. We use Session Cookies to operate our Service.

•  Preference Cookies. We use Preference Cookies to remember your preferences

and various settings.

•  Security Cookies. We use Security Cookies for security purposes.

Use of Data

Rock City Home Reset LLC uses the collected data for various purposes:

•  To provide and maintain our Service

•  To notify you about changes to our Service

•  To allow you to participate in interactive features of our Service when you choose

to do so

•  To provide customer support

•  To gather analysis or valuable information so that we can improve our Service

•  To monitor the usage of our Service

•  To detect, prevent and address technical issues

•  To provide you with news, special offers and general information about other

goods, services and events which we offer that are similar to those that you have

already purchased or enquired about unless you have opted not to receive such

information

Retention of Data

Rock City Home Reset LLC will retain your Personal Data only for as long as is

necessary for the purposes set out in this Privacy Policy. We will retain and use your

Personal Data to the extent necessary to comply with our legal obligations (for example,

if we are required to retain your data to comply with applicable laws), resolve disputes

and enforce our legal agreements and policies.

Rock City Home Reset LLC will also retain Usage Data for internal analysis purposes.

Usage Data is generally retained for a shorter period of time, except when this data is

used to strengthen the security or to improve the functionality of our Service, or we are

legally obligated to retain this data for longer periods.

Transfer of Data

Your information, including Personal Data, may be transferred to – and maintained on –

computers located outside of your state, province, country or other governmental

jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside United States and choose to provide information to us, please

note that we transfer the data, including Personal Data, to United States and process it

there.

Your consent to this Privacy Policy followed by your submission of such information

represents your agreement to that transfer.

Rock City Home Reset LLC will take all the steps reasonably necessary to ensure that

your data is treated securely and in accordance with this Privacy Policy and no transfer

of your Personal Data will take place to an organization or a country unless there are

adequate controls in place including the security of your data and other personal

information.

Disclosure of Data

Business Transaction

If Rock City Home Reset LLC is involved in a merger, acquisition or asset sale, your

Personal Data may be transferred. We will provide notice before your Personal Data is

transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Rock City Home Reset LLC may be required to disclose

your Personal Data if required to do so by law or in response to valid requests by public

authorities (e.g. a court or a government agency).

Legal Requirements

Rock City Home Reset LLC may disclose your Personal Data in the good faith belief

that such action is necessary to:

•  To comply with a legal obligation

•  To protect and defend the rights or property of Rock City Home Reset LLC

•  To prevent or investigate possible wrongdoing in connection with the Service

•  To protect the personal safety of users of the Service or the public

•  To protect against legal liability

Security of Data

The security of your data is important to us but remember that no method of

transmission over the Internet or method of electronic storage is 100% secure. While we

strive to use commercially acceptable means to protect your Personal Data, we cannot

guarantee its absolute security.

Our Policy on “Do Not Track” Signals

under the California Online Protection

Act (CalOPPA)

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in

your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of

your web browser.

Service Providers

We may employ third party companies and individuals to facilitate our Service (“Service

Providers”), provide the Service on our behalf, perform Service-related services or assist

us in analyzing how our Service is used.

Service providers do not receive SMS opt-in data or consent records, except for

aggregators or providers necessary to deliver text messaging services.

can you add these to your privacy policy?

These third parties have access to your Personal Data only to perform these tasks on

our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

•  Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and

reports website traffic. Google uses the data collected to track and monitor the

use of our Service. This data is shared with other Google services. Google may

use the collected data to contextualize and personalize the ads of its own

advertising network.

You can opt-out of having made your activity on the Service available to Google

Analytics by installing the Google Analytics opt-out

browser add-on. The add-onprevents the Google Analytics

JavaScript (ga.js, analytics.js and dc.js) from

sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google

Privacy & Terms web page: https://policies.google.com/privacy?hl=en

Behavioral Remarketing

Rock City Home Reset LLC uses remarketing services to advertise on third party

websites to you after you visited our Service. We and our third-party vendors use

cookies to inform, optimize and serve ads based on your past visits to our Service.

•  Google Ads (AdWords)

Google Ads (AdWords) remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customise the

Google Display Network ads by visiting the Google Ads Settings page:

http://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on

– https://tools.google.com/dlpage/gaoptout – for your web browser. Google

Analytics Opt-out Browser Add-on provides visitors with the ability to prevent

their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google

Privacy & Terms web page: https://policies.google.com/privacy?hl=en

•  Twitter

Twitter remarketing service is provided by Twitter Inc.

You can opt-out from Twitter’s interest-based ads by following their instructions:

https://support.twitter.com/articles/20170405

You can learn more about the privacy practices and policies of Twitter by visiting

their Privacy Policy page: https://twitter.com/privacy

•  Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook’s interest-based ads, follow these instructions from

Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioural

Advertising established by the Digital Advertising Alliance. You can also opt-out

from Facebook and other participating companies through the Digital Advertising

Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising

Alliance of Canada in Canada http://youradchoices.ca/ or the European

Interactive Digital Advertising Alliance in Europe

http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit

Facebook’s Data Policy: https://www.facebook.com/privacy/explanation

Payments

We may provide paid products and/or services within the Service. In that case, we use

third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided

directly to our third-party payment processors whose use of your personal information

is governed by their Privacy Policy. These payment processors adhere to the standards

set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint

effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS

requirements help ensure the secure handling of payment information.

The payment processors we work with are:

•  Stripe

Their Privacy Policy can be viewed at https://stripe.com/us/privacy

•  Venmo

Their Privacy Policy can be viewed at https://venmo.com/legal/us-privacy-policy/

•  PayPal / Braintree

Their Privacy Policy can be viewed at

https://www.paypal.com/webapps/mpp/ua/privacy-full

Links to Other Sites

Our Service may contain links to other sites that are not operated by us. If you click a

third party link, you will be directed to that third party’s site. We strongly advise you to

review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies

or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from anyone under the

age of 18. If you are a parent or guardian and you are aware that your Child has

provided us with Personal Data, please contact us. If we become aware that we have

collected Personal Data from children without verification of parental consent, we take

steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes

by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the

change becoming effective and update the “effective date” at the top of this Privacy

Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to

this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

•  By email: [email protected]

•  By mail: 701 SOUTH ST. STE 100 MOUNTAIN HOME AR 72653